客户沟通指南
回应客户质疑的实用英语表达。
客户质疑通常包含一个更深的风险：成本、时间、可信度或失去控制。有效回应会先回答这个风险，再解释原计划。
承认担忧，但不必放弃观点
- “You’re right to ask what is different this time.”
- “I understand that the main concern is delivery risk, not only the date.”
- “Let me answer the cost impact directly.”
给出证据和选项
The new date is based on a smaller scope and one accountable owner, not more optimistic effort. We have two options: deliver the core workflow Thursday, or keep the full scope and move to Tuesday. Which tradeoff better protects your launch?
避免这些模式
- 只说理解，却不回应风险。
- 更用力地重复同一个承诺。
- 给出选项，却隐藏各自后果。
- 结束时没有决定负责人和期限。