职场谈判指南
如何用英语专业地拒绝请求。
专业的拒绝应该容易理解，也方便对方采取下一步。过度委婉可能制造虚假承诺；过于生硬则会隐藏真正的业务原因。
使用“承认—限制—拒绝—替代”
- 承认请求背后的合理目标。
- 说明相关限制，不做过长辩护。
- 清楚拒绝具体请求。
- 只有真正可行时才提供替代方案。
英文回答示例
I understand why you want the custom export in this release. We have already locked the scope required for the compliance deadline, so I cannot add it to Friday’s build. I can schedule a technical review next week and give you a reliable estimate by Wednesday.
清楚但仍然尊重的表达
- “I’m not able to commit to that date.”
- “We cannot support that scope in the current release.”
- “I can do X or Y, but I cannot complete both this week.”
- “That option would create a risk we are not prepared to accept.”
不要意外制造同意
只有当你真的会继续调查时，才使用“I’ll try”“maybe”和“let me see”。如果答案已经是否定，就清楚说明，并告诉对方下一条可行路径。