职场英语指南
职场中如何用英语请求澄清。
请求澄清不是让对方从头重复。好的问题会先说明你已经理解什么，再指出缺少哪一块，让对方能够准确回答。
先判断缺口属于哪一类
- 含义：某个术语或要求有歧义。
- 范围：不清楚包含和不包含什么。
- 优先级：多个要求在争夺同一段时间。
- 责任：不知道由谁作最终决定。
- 时间：“尽快”或“晚一点”无法直接执行。
使用“已理解—缺口—问题”
I understand that the customer needs a revised proposal this week. What I’m not clear on is whether the new pricing must be approved before we send it. Should I wait for Finance, or send the proposal with the current range?
实用澄清表达
- “When you say ‘launch,’ do you mean public availability or the beta?”
- “Just to confirm my understanding, the mobile scope is not part of Friday’s delivery. Is that right?”
- “Which of these two outcomes should take priority if we cannot complete both?”
- “What would a useful first version look like to you?”
完成确认闭环
对方回答后，用一句话重新确认行动、负责人和日期。这样可以在误解变成返工之前，再做一次检查。